Product Safety - Sea To Summit UK

Product Safety

NOTICE: VOLUNTARY CORRECTION

SEA TO SUMMIT – ALPHA AND SIGMA POTS (SOLD INDIVIDUALLY AND AS PART OF SETS)- VERSION 2 ONLY

Sea to Summit, an innovator of high-quality equipment made for users to experience the great outdoors with safety in mind, has notified regulatory authorities of its voluntary corrective action. This corrective action is being taken out of an abundance of caution to protect its users.

Alpha Pot

Sigma Pot

 

Affected Products

There are two products affected by this voluntary corrective action. The Alpha Pot and the Sigma Pot (sold individually and as part of cook sets or pot sets)- Version 2 only. Please scroll below for instructions on how to identify the Version 2 products.

Hazard

The black Nylon latch that secures the handle on the Alpha/Sigma pot could open in certain use settings which may render the pot unusable for cooking and present a hazard. The black Nylon latch is intended as a secondary reinforcement to keeping the handle in its locked position. When the black Nylon latch opens, it has the potential to present a injury hazard when pouring from the pot. Specifically, the black Nylon latch may open when pouring to the right using your left hand.

Remedy

Consumers should immediately stop using the Alpha/Sigma pots with the black Nylon latch. Please retain your product. Contact SEA TO SUMMIT for a free replacement latch.

AFFECTED PRODUCTS

This important corrective action affects the following:

1. Alpha Pot (likely to be sold from December 2018) with a black Nylon latch (which does not have a screw in the latch).

AlphaPotWithNylonLatch-TEST_2

2. Sigma Pot (likely to be sold from December 2018) with a black Nylon latch (which does not have a screw in the latch).

SigmaPotWithNylonLatch-TEST_2

To identify whether your product is subject of this voluntary corrective action, please see below.

If you have any Alpha or Sigma Pot with the black Nylon latch (without a screw), please email SEA TO SUMMIT at info@mountainboot.co.uk or complete the form below.

For your safety, please immediately stop using your Alpha or Sigma pot if it has a black Nylon latch (without a screw).

Thank you in advance, and SEA TO SUMMIT apologises for any inconvenience this causes you.

POT IDENTIFICATION GUIDE

Only the Alpha and Sigma pots with the black Nylon latch are subject to the voluntary corrective action.

STEP 1: IDENTIFY YOUR POT

To identify if you have a product that falls within the scope of this corrective action please compare the latch on your product to the images shown below.

You will note that the black Nylon latch containing no screw on the back of the latch in the picture below, is relevant to identifying products within the scope of the corrective action.

Nylon Latch Closed

Nylon Latch Closed

Nylon Latch Open

Nylon Latch Open

 

 

If you have a latch that looks like either of the below images, your product is not affected by this corrective action and you can continue to use your pot:

Metal-TEST_2

Metal

BlackWithAScrew-TEST_2

Black with screw

STEP 2: COMPLETE THE FORM

If your pot has a black Nylon latch, please complete the form at the bottom of this page and we will send you a replacement latch with simple instructions. You can also scroll below to find our instructional video.

 

LATCH REPLACEMENT VIDEO INSTRUCTIONS

For instructions on how to change the replacement latch, please watch our instructional video. You will also find a simple set of instructions in your latch replacement kit that we send you.

FAQs

Important Questions and Answers Regarding the Voluntary Corrective Action of the Alpha and Sigma Pots with the black Nylon latch

What is SEA TO SUMMIT’s announcement concerning the Alpha and Sigma Pots about? 

Sea to Summit places a high priority on consumer safety. With this in mind, Sea to Summit notified regulatory authorities and volunteered corrective action with respect to the Alpha and Sigma Pots with the black Nylon latch. Consumers should immediately stop using the affected products and contact SEA TO SUMMIT for a replacement latch.

Which SEA TO SUMMIT product are affected by the voluntary corrective action?

Only the Alpha and Sigma pots (sold individually and as part of pot sets and cook sets) are subject to the voluntary corrective action. Please see photos and descriptions above to assist you in identifying whether you have an affected product.

Why has SEA TO SUMMIT implemented voluntary corrective action on the Alpha and Sigma Pots with the black Nylon latch?

To prevent possible injuries to our customers, SEA TO SUMMIT has elected to implement voluntary corrective action. Consumers should immediately stop using the affected products and contact SEA TO SUMMIT for a replacement latch.

What is the problem with the Alpha and Sigma Pots with the black Nylon latch?

SEA TO SUMMIT are conducting this voluntary corrective action because SEA TO SUMMIT became aware that under certain conditions, the black Nylon latch may open, which may render the pot unusable for cooking and present a hazard. The black Nylon latch is intended as a secondary reinforcement to keeping the handle in its locked position. When the black Nylon latch opens, it has the potential to present an injury hazard when pouring from the pot. Specifically, the black Nylon latch may open when pouring to the right using your left hand.

Can I fix the problem?

Yes. Please contact SEA TO SUMMIT using the form above. SEA TO SUMMIT will send you a replacement latch (at no cost to you) with a set of simple instructions. This is the most efficient way of resolving the problem so that you are safe and can use the pot on your next trip

What should I do if I purchased products subject to this recall on the Internet?

The recall procedure is the same for products purchased on the internet, retailers, or directly from SEA TO SUMMIT. Please contact SEA TO SUMMIT using the form above. SEA TO SUMMIT will send you a replacement latch (at no cost to you) with a set of simple instructions. This is the most efficient way of resolving the problem so that you are safe and can use the pot on your next trip.

My product with a black Nylon latch appears to be working fine. Can I continue to use it? 

Even though your product appears to be safe, the black Nylon latch may still open under certain conditions, which may render the pots unusable for cooking and present an injury hazard when pouring from the pot. Please contact SEA TO SUMMIT using the above form or by email.

What could happen if I don’t replace the black Nylon latch and continue using the Alpha/Sigma pots?

If the latch does not close, the handle may not lock securely to the body of the pot making it unusable for cooking and present an injury hazard when pouring from the pot. Consumers should immediately stop using the affected products and contact SEA TO SUMMIT for a replacement latch.

What if my Alpha/Sigma pot has a different latch?

If your Alpha/Sigma pot has a different latch to the black Nylon latch shown above, you can continue to use your Alpha/Sigma pot. Please see above photos to differentiate between the different latches used on the Alpha/Sigma pots.

What is the difference between the replacement latch and the black Nylon latch?

The replacement latch wraps around the handle and is affixed with a screw. It has also been designed to provide a tighter fit around the handle to keep the handle in the locked “open” position. The replacement latch is also used on the most recent range of the Alpha and Sigma pots.

I have replaced my latch but it feels harder to close – why?

The replacement latch has been designed for a tighter fit around the handle to keep the handle in the locked “open” position. It may feel tighter to open and close but that has been designed to keep you safe when you are cooking in the field. 

I need more help!

If you have any further questions or require any assistance, please contact our local team by email at info@mountainboot.co.uk

 

Product Safety

Message Wrapper

* required field