Orders & Shipping FAQs
ORDERS
WHERE IS MY ORDER?
You can check your order status by logging into your account. To track your order refer to your shipping confirmation email that includes your tracking number.
I FORGOT TO USE MY DISCOUNT CODE, CAN I APPLY THAT TO MY ORDER?
Once you submit an order we are not able to apply the discount retroactively. We can try to cancel your order within an hour and you can place a new order using your discount code.
CAN I PICK UP MY ORDER INSTEAD OF HAVING IT SHIPPED TO ME?
We do not offer click and collect.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards, including VISA, MASTERCARD, AMERICAN EXPRESS, PAYPAL, as well as VISA and MASTERCARD debit cards.
HOW DO I CANCEL MY ORDER?
Once you have placed your order and received your order confirmation, your order cannot be cancelled or amended. If you wish to exchange or return your order, please refer to the Returns and Exchange Policy.
WHAT DO I DO IF MY ORDER ARRIVES DAMAGED, INCORRECT, OR IS MISSING AN ITEM?
If you have received an item that isn’t what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery. Ensure you select “Order Issues” as the reason for contact.
SHIPPING & TRACKING
HOW MUCH DOES SHIPPING COST?
We offer free shipping on all orders of £50 and above. Orders below £50 cost £3.95
HOW DO I TRACK MY ORDER?
You’ll receive a shipping confirmation email that includes your tracking number once your order is packaged at our warehouse.
WHAT IS YOUR SHIPPING & RETURNS POLICY?
For our full Shipping Policy please click here. For our full Returns Policy please click here.
HOW WILL MY ORDER BE SHIPPED?
We use the courier DPD for all orders.
DO YOU SHIP INTERNATIONALLY?
We only ship to UK addresses. We have multiple partners around the world that can accommodate local requests with a more personal touch. You can order Sea to Summit products directly through your authorised local dealers.
WHEN WILL MY ORDER SHIP?
Orders placed before Monday to Friday before 2pm will ship on the same day for delivery the next day. Orders placed after 2pm will be processed the next working day and shipped using a 24 hour courier.
CAN I CHANGE MY SHIPPING ADDRESS?
If you entered the incorrect address, you can contact us and we will do our best to get it updated; however, there is no guarantee we will catch the order in time. If the order has already shipped out, we are unable to edit the address.
Going forward, double-check your shipping address, especially if you have third-party accounts (i.e. AfterPay), that auto-populate your information. This is where most issues arise.
I PLACED MORE THAN 1 ORDER. CAN I COMBINE SHIPMENTS?
We'll do our best to combine any orders placed the same day, but before the 2pm cut-off time.
I RECEIVED A SHIPPING NOTIFICATION BUT THE TRACKING NUMBER SHOWS NO MOVEMENT. WHAT’S GOING ON?
Sometimes the tracking system of the couriers can stop working, if you feel that the tracking info isn't updating then just get in touch and we can chase it up for you.